FAQ

General Questions:

  1. What types of candles do you offer?

    • While our current focus is on providing high-quality scented candles, we are excited to share that we have plans to expand our product range in the future. Keep an eye on our website and social media pages for updates as we explore new offerings to enhance your experience.

  2. Are your candles handmade?

    • Yes, our candles are meticulously crafted to ensure quality and uniqueness.

  3. Do you offer custom or personalized candles?

    • Unfortunately, we currently do not offer custom or personalized candles. But we plan to as our line grows 

Product Information:

  1. What materials are used in your candles?

    • Our candles are made from 100% premium soy wax encased by a beautiful frosted jar with a bamboo lid. Check out our current range for photo's on what you'll recieve

  2. Are your candles eco-friendly?

    • We strive to be environmentally conscious. Many of our candles are made from sustainable materials, such as soy wax, and come in recyclable packaging. 

    • Derived from renewable soybeans, this wax offers a biodegradable and sustainable alternative to traditional paraffin wax, which is derived from non-renewable petroleum. Our Soy candles burn cleaner, emitting less soot and reducing indoor air pollution, making them an excellent choice for those with respiratory sensitivities and the health conscious.
      Beyond its user benefits, soy wax supports agriculture, requires less energy to produce, and has a lower carbon footprint compared to paraffin and other lower wax. Choosing soy wax isn't just about superior candle quality; it's a conscious decision to reduce environmental impact and promote a healthier, cruelty-free lifestyle.

  3. How long do your candles burn?

    • The burn time varies depending on the type and size of the candle. Our current range boasts a massive 20+ Burn time ensuring value for money

Ordering and Shipping:

  1. How can I place an order?

    • You can easily place an order through our website. Simply browse our products, add items to your cart, and follow the checkout process.

  2. What payment methods do you accept?

    • We accept major credit cards, debit cards, and PayPal.

  3. Do you offer international shipping?

    • Yes, we offer international shipping. Shipping costs and delivery times may vary.

Care and Safety:

  1. How do I care for my candles?

    • To ensure optimal performance, keep candles away from drafts, trim wicks before each use, and follow any specific care instructions provided with the product.

  2. Are your candles safe?

    • Our candles are crafted with safety in mind. Always follow safety guidelines, such as keeping candles away from flammable materials and never leaving them unattended.

Returns and Exchanges:

  1. What is your return policy?

Our returns policy is simple! If at all you're not happy with your experience, you are protected by our "100% no questions asked, Money back guarantee" We're so sure you'll love our candles and what we do that if for any reason you are dissatisfied with your experience, we'll give you a full refund with no questions asked. Thats our promise. For more information, Please refer to our Return Policy for detailed information on returns and exchanges.

Contact and Support:

  1. How can I contact customer support?

    • You can reach our customer support team through our Contact Us page or by emailing huntleecandles@gmail.com

  2. Do you have a physical store?

    • At the moment, we operate exclusively online, and you can shop our products through our website.

.